Shipping & Ordering
Ordering apparel is quick and easy at www.ClothingUnder10.com
To order online, click on a category of your choice from the homepage. Each category will have a list of products with the option to view that product. Click on the view button to find out more about the item you have chosen. On this page, you will see an option for additional swatches and front and back buttons. If you click on the swatches, the product in that color will be displayed. If you click on the front/back button, the front/back image of the product will be displayed. Choose the necessary options such as color and size and click on the add button with the quantity that you desire. You will be redirected to your shopping cart where you will see a summary of your purchase. You can continue shopping or proceed through our secure checkout where you will make your payment.
When your order has been confirmed and you have provided a valid email address, you will receive a confirmation email. Subsequently, you can check the status of your order by visiting our Order Lookup at the bottom navigation menu.
Shipping Options and Rates
The following chart illustrates the order amounts and their subsequent shipping options, shipping rates, and shipping times:
FOR SHIPPING TO THE US AND US TERRITORIES:
|Order Price Range||
(5-8 business days, up to 10 days)
(2-3 business days, up to 5 business days)
|APO/FPO/AP||Alaska & Hawaii
(1 business day, up to 2 business days)
Customers requesting priority shipping must place and have their order confirmed via email before 12:00PM. Eastern Standard Time to have the item(s) shipped the same day. Orders placed after 12:00PM will be shipped the following business day.
If you would like your order sent to a P.O. Box address or APO/FPO, please make sure that the billing address on the payment card matches the billing address on the account. If you would like your package sent to an address other than the billing address, ClothingUnder10.com has the right to hold your package for up to 5 days until the cardholder is reached to authorize the transaction. ClothingUnder10.com does not ship on holidays, Saturdays or Sundays.
U.S. Virgin Islands, Puerto Rico & Hawaii
Orders that are being shipped to U.S. Virgin Islands, Puerto Rico or Hawaii via Standard Shipping may take up to 21 business days to arrive. Orders shipped via Priority Shipping can take up to 15 business days.
Tracking Your Package
After your order has been confirmed, it will be processed by our shipping department. Once your package is shipped, you will receive an email notification with your tracking number. Please, keep in mind that estimated shipping times above apply to the order once it is shipped, and not once the order is placed. If you would like further details on the status of your package, please feel free to contact us.
Ordering By Phone
To order by phone, you can call our customer service department at (305) 944-1616 from 9:00AM - 5:00PM EST Monday - Friday.
To ensure smooth and easy ordering process, please have your credit card information, SKU numbers and sizes ready when you call.
International Shipping - We're Global!
If you wish to have your order delivered to an address outside of the United States simply fill out your address accordingly and accurately at the checkout screen and we will be glad to accommodate your order as efficiently as possible. We ship to almost any destination worldwide. Shipping rates will depend on the destination country or region. In the event that we cannot ship to your location you will be notified by our customer service department.
Please be aware, International orders are often subject to import taxes, duties, and customs fees to be paid upon receipt of your package.
Duties, taxes, and customs fees are the customer's responsibility and will not be refunded, or reimbursed.
If duties and fees are not paid the shipment will be returned to us and the customer will be charged the return shipping fee. The order will not be shipped again unless the customer agrees to pay additional shipping and handling fees. All shipping fees are non-refundable.